Terms and Conditions
Please read before ordering from us.
Carolyn Anne’s Bespoke Bridal offers a customised and bespoke service where you can have any style made or make changes to any of our dresses, we are the designers of the dresses but not the dress makers and our dresses are not made in house they are international.
Measuring for your dress, we will measure your waist, bust and hips to get the dress size closest to you at the time of the order and you will need to then have alterations once it arrives for perfect fit.
Fittings...... When your dress arrives, you will come for your fitting so you can see your dress for the first time, try it on and get any advice for any alterations needed. This is when we will give you our seamstresses details so you can contact her directly. Your fitting is the time to say if you are happy or not satisfied with anything. Once you have left us, we are no longer be held responsible for issues regarding your dress.
Adjustments and alterations...... Alterations will always be needed once your dress arrives for example sleeves, straps and body adjustments, If alterations are needed it does not mean our dress maker has made your dress incorrectly it means that it was only made to the measurement’s we took at time and not as detailed as if they would be if made to measure, we are not a made to measure service.
Keeping an open mind...... When you are wanting a customised dress or designing your own you will need an open mind as you cannot see a customised dress in the flesh before hand and sometimes the dress may seem a bit different to you than expected. We ask you to be 100% sure you want to order a customised dress and keep an open mind. Our dress maker will do her very best to make the style you have asked for and sometimes she will need to adjust the style to accommodate the shape you want, so again please keep an open mind and we do not issue cash refunds if the dress was not as you expected, change of mind or you do not like it when it arrives.
Refunds.... Please be sure of your order as once your dress is paid for and secured with our dress maker, she has purchased your fabrics to make your dress and there are no cash refunds for change of mind, cancelled or postponed weddings or not liking the style you ordered once it arrives. No Exceptions.
Our promise to you.... You will receive your dress is perfect condition without flaws, if for any reason there is a flaw in the material or damage during transit then we will rectify this before you get your dress, any flaws after you leave us, we will not be held responsible for.
World events like covid and lockdowns...Unfortunately dresses may be delayed if sudden lockdowns occur, or our couriers are delayed, these matters are out of our hands and we are not responsible or obligated to give you a refund. We will do our very best to make sure you receive your dress on time.
Signing our agreement... We will be getting every bride to read through our terms and conditions and signing our form to say you agree with our terms and conditions before ordering, that way everyone knows where they stand and all is above board.
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