Terms and Conditions
Please read before ordering from us.
Our bespoke customised service.... Carolyn Anne’s Bespoke Bridal offers a customised and bespoke service where you can have any style made or make changes to any of our dresses, we are the designers of the dresses but not the dress makers and our dresses are not made in house they are international.
Measurements...... Due to our dresses not being made in house means that we are not a detailed made to measure service which offers a few fittings to get perfect fit. We measure your height including shoes, bust, waist and hips at the time of the order so this means your dress should fit you quite well when it arrives if you do not change dramatic weight in the time since the order.
Fittings...... When your dress arrives, you will come for your fitting so you can see your dress for the first time, try it on and see if you need any adjustments to get the perfect fit. This is when we will give you our seamstresses details so you can contact her directly. Your fitting is the time to say if you are happy or not satisfied with anything. Once you have left us, we are no longer be held responsible for issues regarding your dress.
Adjustments and alterations...... Most of the time our dresses usually do fit with no alterations needed but on occasions you will find something will be needed like sleeves taking in or straps etc. This does not mean our dress maker has made your dress incorrectly it means that it was only made to the measurement’s we took at time and not as detailed as if they would be if made in house so, please be prepared for some adjustments to get perfect fit.
Keeping an open mind...... When you are wanting a customised dress or designing your own you will need an open mind as you cannot see a customised dress in the flesh before hand and sometimes the dress may seem a bit different to you than expected. We ask you to be 100% sure you want to order a customised dress and keep an open mind. Our dress maker will do her very best to make the style you have asked for and sometimes she will need to adjust the style to accommodate the shape you want, so again please keep an open mind and we do not issue cash refunds if the dress was not as you expected, change of mind or you do not like it when it arrives.
Refunds.... Please be sure of your order as once your dress is paid for and secured with our dress maker, she has purchased your fabrics to make your dress and there are no cash refunds for change of mind, cancelled or postponed weddings or not liking the style you ordered once it arrives. No Exceptions. If your wedding is cancelled, we will however still have your dress made at the scheduled time in order for you to sell it to get some of your money back.
Our promise to you.... You will receive your dress is perfect condition without flaws, if for any reason there is a flaw in the material or damage during transit then we will rectify this before you get your dress, any flaws after you leave us, we will not be held responsible for.
Signing our agreement... We will be getting every bride to read through our terms and conditions and signing our form to say you agree with our terms and conditions before ordering, that way everyone knows where they stand and all is above board.
