Carolyn annes bespoke bridal will measure you at the time of the order, we will measure you to your indivdual sizes of bust, waist, hips and height including shoes, this means it should fit you when it arrives and save you lots of alterations money. These measurements are your size at the time of the order and you are responsible to keep to this size once your dress is on order as if any weight changes occur once your dress is on order you will need to book a seamstress to make it fit perfectly for you. Your wedding dress price does NOT include alterations.
The measuring service we provide does NOT mean "Made to Measure" as that requires a few fittings and more detailed measurements and our dresses are not made in house so this is why we do not offer the "Made to Measure service" You should always expect some tweaking of your dress to get the perfect fit. You are responsible for your own alterations and will need to go directly to our seamstress should you feel it needs anything. Great news 99% of our brides do not need any alterations.
If you are having your dress made from a picture you have given us please accept it wont be the exact replica as due to your picture being another designer dress it will have slightly different beading or lace and we do have to stick to copyright laws. Our dress maker can show you similar alternative lace we can use prior to us confirming your order. Your dress will have the same shape as your picture and the detail in the same places.
Please be 100% sure you want to order a custom made dress. We are well known our customised service so please do not make an appointment for a customised dress then say at the end of the appointment "Oh i wouldnt want to order a customised dress as worried i wont like it when it comes in" Again you must be 100% sure before ordering a customised wedding dress" as there are no refunds if you do not like dress or have changed your mind.
Please understand that if you have seen a dress in stock and it happens to be a large size on you, your dress may look slightly different to the sample you tried on as that was too big and was clamped, your dress will be made to your proportions and measurements and wont give the exact same look as the larger dress you tried on that was bigger in size, your dress will fit you perfectly once a seamstress has tweaked it for you.
We do not offer refunds for any dress (including wedding, bridesmaid, mother of the bride and prom) already paid for or any monies paid on payment plans (No Exceptions) this includes change of mind, cancelled weddings, not liking the dress once it arrives, the dress not fitting due to weight changes, dresses paid for on deals on appointment day or delaying your wedding. It is NOT down to us to refund you if your occasion is not going ahead any reason and we have not made your dress yet! (NO Exceptions)
Once you pay for your dress our dress maker is paid and you are scheduled in and materials for your dress are purchsed so regardless of whether your dress has been made yet there ar NO refunds. If for any reason your dress is incorrect in any way then we will remake the dress for you free of charge so you will recieve the dress you origionally requested.
In the very rare case that we fail to provide you with a dress due to it being lost during transit and you do not recieve for your occasion then we will refund you.